We understand that insurance and medical billing can be confusing, frustrating, and sometimes even surprising. We strive to provide a positive and transparent patient experience and are here to help. POP Now outsources our billing to Apparent, LLC.  If you have a billing inquiry and would like to speak to a team member, please call (240) 996-5060 or email us at billing@popnow.com.

If you get a voicemail during business hours please know that they are  either on the phone with an insurance company or assisting another customer.. Please leave a detailed voicemail or send us a detailed email of your questions and/or concerns. Providing detailed information allows their team to research your concern and solutions for them prior to returning your call. We have found that this results in less phone calls, shorter call times, and a more positive patient experience.

Insurances We Accept:

Aetna – HMO, PPO

• Trustmark- (Aetna network)

 Insurances We Do Not Accept:

Any form of Maryland Medical Assistance programs (This includes but is not limited to: Amerigroup, Kaiser, Maryland Physicians Care, MedStar, Priority Partners, and United HealthCare MCO)

Beech Street PPO (Processed through Out-of-Network benefits)

CareFirst

Cigna

Coventry- PPO Only (Processed through Out-of-Network benefits)

Humana

Johns Hopkins

Kaiser Permanente

Travel Insurances

Tricare Prime (Self pay only! No Out-of-Network benefits available)

United Healthcare

United HealthCare Compass, Core Essential, and Navigate (including plans offered by Maryland Health Exchange)

If your insurance plan does not appear on the list above, or you want to confirm that we do participate with your insurance policy, you may contact your insurance carrier to verify in-network status.

We cannot guarantee payment from any insurance policy. It is the policyholders’ responsibility to verify if their insurance is in-network with POP NOW. If we do not participate in your plan you may still be seen in our office; however, you will be required to pay fee-for-service at the time the services are rendered. While we do not submit claims to out of network insurance companies, we are able to provide necessary documentation should you wish to submit for reimbursement.

Please note it is the patients’ responsibility to verify in-network benefits